Industry:
Logistics
Field:
ESG
Location:
France
« The expertise of the Advanced teams is essential for optimising the administration and performance of our digital solution. Their responsiveness and reliability give us real peace of mind on a day-to-day basis. »
Ny Aina RAVOAHANGY
Sustainability Coordinator - Africa Global Logistics
Sustainability Coordinator - Africa Global Logistics
Against a backdrop of sustainable transformation and growing demands in terms of social responsibility, Africa Global Logistics (AGL) has committed to a structured extra-financial reporting approach. To achieve this, the group has chosen to rely on the ENABLON tool, and on the expert support offered by VPWhite via its Advanced offering.
This support is designed to meet both the regulatory requirements in terms of sustainability and the specific needs for coordination between the many countries in which the Group operates.
As a major player in multimodal logistics in Africa, AGL plays a key role in developing African supply chains and connecting local economies to international markets.
In this interview, Ny Aina RAVOAHANGY, Sustainability Coordinator at Africa Global Logistics,talks about the issues involved, the concrete benefits of this support and the added value of expert, structured support.
This support is designed to meet both the regulatory requirements in terms of sustainability and the specific needs for coordination between the many countries in which the Group operates.
As a major player in multimodal logistics in Africa, AGL plays a key role in developing African supply chains and connecting local economies to international markets.
In this interview, Ny Aina RAVOAHANGY, Sustainability Coordinator at Africa Global Logistics,talks about the issues involved, the concrete benefits of this support and the added value of expert, structured support.
VPW - Can you tell us a bit about yourself and the AGL Group?
Ny Aina RAVOAHANGY - AGL Group is a multimodal logistics operator, present in over fifty countries worldwide, most of them in Africa.
The company employs around 23,000 people and offers integrated services through its port and rail concessions, as well as logistics and maritime solutions tailored to local needs.
The company employs around 23,000 people and offers integrated services through its port and rail concessions, as well as logistics and maritime solutions tailored to local needs.
In what context did you call on our Advanced support offer? What caught your attention?
We were looking for a robust solution to structure our non-financial reporting. The Enablon software suite was presented to us and we were won over by its flexibility of configuration and ease of use, particularly for our international contributors.
In order to maintain a constant requirement for technical monitoring and coordination to maintain a good level of performance, we opted for the Advanced support package offered by VPWhite to effectively manage the multitude of data and reporting campaigns monitored via our applications.
In order to maintain a constant requirement for technical monitoring and coordination to maintain a good level of performance, we opted for the Advanced support package offered by VPWhite to effectively manage the multitude of data and reporting campaigns monitored via our applications.
What level of intervention and expertise do Advanced consultants provide to support you in the administration of your platform?
We have developed a degree of autonomy with our in-house administrators when it comes to setting parameters or resolving certain problems. Whenever a more complex problem arises, particularly when preparing our reporting campaigns, we call on VPWhite. Their Advanced consultants are highly responsive and have a very high level of expertise. They respond quickly to all our requests, whether for technical questions, requests for upgrades or to resolve any specific malfunction.
What is the relationship like with your Advanced consultant?
Communication is simple, direct and efficient. Whether by ticket, email or phone call, our Advanced consultant is always available.
When a critical situation arises, it is able to immediately assess the urgency of the situation and mobilise the right resources to respond quickly. This gives us peace of mind when it comes to managing our Enablon software suite.
When a critical situation arises, it is able to immediately assess the urgency of the situation and mobilise the right resources to respond quickly. This gives us peace of mind when it comes to managing our Enablon software suite.
How do our teams make your day-to-day life easier?
The Advanced team saves us precious time in the search for technical solutions tailored to our specific needs. Their expertise saves us a lot of time and energy, and speeds up the resolution of many problems.
How do you plan to incorporate Advanced support into your future digital projects?
For us, Advanced support is an essential element in the deployment, maintenance and continuous improvement of our extra-financial reporting solution.
It provides us with rapid solutions to our development needs and any technical difficulties we may encounter, which is crucial to the success of our future digital projects.
It provides us with rapid solutions to our development needs and any technical difficulties we may encounter, which is crucial to the success of our future digital projects.
ESG 
EHS 
LEGAL 
REM 
GRC
PERFO
